How it works
BOTH OF YOU WIN
Copy your personal referral link and send it to a friend.
Your friend gets $15 off their first Rhino order.
Once their order ships, $15 lands in your account.
FAQ
How do I join the loyalty program?
Creating an account is all it takes! Once you're signed up, you'll start earning points right away.
How can I earn points?
You can earn points by signing up, making purchases, referring friends, celebrating your birthday, and more. Check here for all the ways to earn points.
How do I redeem my points?
Redeeming your hard-earned points is easy. Simply, apply your points for a discount at checkout. You can use as many or as little points earned. You're in the driver's seat!
Can I earn points on sale or discounted items?
Yes! Points are typically based on what you pay after discounts, so discounted purchases still earn.
Can I earn points on purchases I made before joining?
Unfortunately, points can't be added to orders placed before you joined the program.
Where can I see my points balance?
Log in to your account and your points balance will be right at the top of the page.
Do my points expire?
Points expire after 12 months of account inactivity, and any earning or redemption activity resets the clock.
Do my rewards expire?
Nope! Once a reward is activated in your account, it's yours to keep.
Can I use my points alongside a discount code?
Yes! In most cases you can combine points with other promotions, and any exceptions will be noted at checkout.
What happens to my points if I return a purchase?
Points earned on a returned order will be deducted from your account once the return has been processed.
When do I get my birthday reward?
Your birthday reward is added to your account on your birthday, though if you enter your birthday within 1 day of the date, the reward will be issued on your next birthday instead.
I forgot to use my points at checkout. Can I apply them retroactively?
Unfortunately not! Points can only be applied before an order is completed.
What if I notice an issue with my points balance?
Reach out to our support team and we'll look into it right away!
How does the Refer a Friend program work?
Share your unique referral link with friends. When a new friend makes their first purchase using your link, they'll get a discount to use at checkout and you'll earn a reward!
How do I get my referral link?
Log in to your account, head to the Referrals section, and your unique link will be ready to copy and share.
How do I refer a friend?
Enter your email address and share your unique referral link with friends and family. They can use the link to make their first purchase, and their discount will automatically be applied at checkout.
Is there a limit to how many friends I can refer?
No limit at all! Refer as many people as you like and earn a reward for every successful referral.
How does my friend receive their discount?
When your friend opens your referral link, they'll get a discount code to enter at checkout on their first order, so they don't need to do anything extra.
Can I refer someone who is already a customer?
No. Referral rewards are for new customers who haven't placed an order with us before.
My friend forgot to use my link, can they still get the discount?
The discount has to be claimed through your referral link and applied at checkout, so it can't be added after an order is already placed.
Can I use my own referral link?
No. Referral links are for new customers only and can't be applied to your own account.
How will I know when my referral is successful?
You'll get an email notification once your friend completes their first order using your link.
When will I receive my referral reward?
Your reward is issued once your friend's first order is complete. Please note it may be voided if their order is later returned or cancelled.
How do I track my referrals?
Enter your name and email above, then click My Stats. From there, you can send yourself an email which will contain your stats.
What if my referral link isn't working?
Try copying the link directly from your referrals page, and if the issue continues, contact our support team and we'll help sort it out.
Why wasn't my referral rewarded?
A few things can make a referral ineligible: the friend had already placed an order with us before, the order didn't meet the program rules (like a minimum spend or excluded products), or it was flagged by our automatic fraud checks. If you think it was blocked by mistake, contact support and we'll take a look.
Does my friend's discount or my reward expire?
Referral discount codes and rewards can have an expiration date depending on the program, so it's best to use them before they lapse.
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